• Things to Consider When Receiving the Product
  

  
  

  We understand your excitement when your order arrives at your door, but please take a few minutes to check the steps below before receiving it.
  

  
  

  These simple steps will help you avoid potential problems and have a pleasant shopping experience.

  
  

  1. Examine the Box Carefully:
  

  
  

  • Check to see if the box is crushed, torn or deformed in any way.
  • Check the box for any signs of tape opening or removal.
  • Check for any labels or markings indicating the contents of the package.
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  2. Open the Box While the Cargo Officer is Near:

  • If you notice any damage or missing items, open the box and check the contents while the courier is present.
  • Make sure the products match your order exactly and do not have any damage.
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  3. If there is damage or deficiency:

  • Have the cargo officer file a "Damage Assessment Report".
  • Return the product without receiving it.
  • If you fulfill this obligation, your new products will be sent to you immediately.
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4. Next Steps:

Our Customer Services:

For all your questions about your orders and information about the products, you can contact us from anywhere in the world at +90 539 632 53 99 or request support by filling out our contact form.

Remember:

We wish you pleasant shopping!

Have the cargo officer file a "Damage Assessment Report".

Return the product without receiving it.

If you fulfill this obligation, your new products will be sent to you immediately.

In case of receiving products with damaged boxes or allegedly missing contents, we are not responsible for the damage or shortage of the products inside.

Please report this situation to info@dyenote.com or +90 539 632 53 99 as soon as possible, along with your order number.

You can prevent possible problems by following these simple steps.

If you have any questions or concerns, please do not hesitate to contact us.