Distance Sales Contract

ARTICLE 1 - PARTIES

This contract will be concluded between the SELLER whose information is given below and the persons who access the website www.dyenote.com by entering their personal information such as name, surname, user name or e-mail address and the password determined by them or who complete the shopping by entering their personal information such as credit card information and name, surname, address, telephone information required for the invoice, by reading and checking the box on the shopping page before completing the shopping.

SELLER INFORMATION:

• Title: DYENOTE ADVERTISING PROMOTION IMPORT EXPORT MARKETING INDUSTRY TRADE LIMITED COMPANY (Hereinafter referred to as "DYENOTE" or "SELLER")
• Address: Turan Mah. 112 Street No: 61/1 Isparta Center
• Phone: +90 539 632 53 99
• Email address: info@dyenote.com
• Product return address: Turan Mah. 112 Cad. No: 61/1 Isparta Merkez

ARTICLE 2 - SUBJECT

The subject of this Agreement is the determination of the rights and obligations of the parties in accordance with the provisions of the Consumer Protection Law No. 6502 and the Distance Contracts Regulation regarding the sale and delivery of the product, the characteristics and sales price of which are specified below, which the BUYER ordered electronically from the SELLER's www.dyenote.com Internet Site.

ARTICLE 3 - RIGHT OF WITHDRAWAL

3.1 The BUYER has the right of withdrawal within 14 days from the delivery of the product subject to the contract to him/her or to the person/organization at the address he/she has indicated, without having to give any reason.

3.2 In order to exercise the right of withdrawal, it is required that the SELLER be notified by fax, telephone or e-mail within 14 days and that the packaging and content of the product are not damaged during normal use and can be offered for resale by the SELLER, in accordance with the provisions of Article 6 and the preliminary information published on the www.dyenote.com Internet Site, which is an integral part of this Agreement.

3.3 In case of exercising this right,

• The invoice of the product delivered to the third party or the BUYER; if the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the institution. Returns of orders whose invoices are issued in the name of institutions cannot be completed unless a RETURN INVOICE is issued.
• Return form,
• The products to be returned must be delivered complete and undamaged, together with the box, packaging and standard accessories, if any.

3.4 The product price will be refunded to the BUYER within 14 days following the receipt of these documents by the SELLER, and the product will be received back by the SELLER within 14 days.

3.5 Provided that the BUYER exercises his right of withdrawal within the due time and in accordance with the procedure, the shipping cost of the returned product belongs to the BUYER.

3.6 When returning the product to the SELLER, the original invoice presented to the BUYER during the delivery of the product must also be returned. If the invoice is not sent to the SELLER with the product, VAT and any other legal obligations cannot be refunded to the BUYER. The phrase "return invoice" will be written on the invoice to be returned with the product and will be signed by the BUYER.

ARTICLE 4 - GENERAL PROVISIONS

4.1 BUYER declares that he/she has read and is informed about the preliminary information regarding the basic characteristics of the product subject to the Agreement, the sales price including all taxes, the payment method, delivery and the expenses of which will be covered by BUYER, the delivery period and the full commercial title, full address and contact information of SELLER on the www.dyenote.com Website and has given the necessary confirmation electronically. The preliminary information form on the payment page of the www.dyenote.com Website and the invoice related to the sale are integral parts of this Agreement.

4.2 The product subject to the contract shall be delivered to the BUYER or the person/organization at the address indicated by the BUYER within the period specified in the preliminary information on the Website, depending on the distance of the BUYER's place of residence, provided that it does not exceed a period of 30 days. If the Seller fails to fulfill its obligation within this period, the consumer may terminate the contract.

4.3 All shipping costs related to product delivery will be covered by the BUYER. If the SELLER has declared on its website that the delivery costs will be covered by those who shop more than the amount declared or in some of its campaigns, the delivery costs will be covered by the SELLER.

4.4 Delivery is made as soon as possible after the stock is available and the price of the goods is transferred to the SELLER's account.

4.5 Unless otherwise stipulated, the price of the contractual product must be paid in full before the BUYER receives it.

4.6 If the product in question is not at the delivery address specified by the BUYER and the delivery is not accepted by the persons present at the address, the SELLER shall be deemed to have fulfilled its obligation. If there is no one to receive the delivery at the address specified by the BUYER, the delivery of the product in question shall be the responsibility of the BUYER and the SELLER shall not be held responsible for this.

4.7 If the product subject to the contract is to be delivered to a person/organization other than the BUYER, the SELLER cannot be held responsible if the person/organization to whom the product is to be delivered does not accept the delivery.

4.8 The SELLER cannot be held responsible for any problems that the cargo company may encounter during the delivery of the product to the BUYER and for the failure to deliver the ordered product to the BUYER.

4.9 The BUYER is obliged to make all necessary checks at the time of receiving the product from the cargo company. In case of any problem arising from the delivery phase, the BUYER is obliged to not accept the product and have a report drawn up by the cargo company officer.

4.10 The SELLER is responsible for the delivery of the product subject to the Contract, intact, complete and in accordance with the qualifications specified in the order.

4.11 The SELLER may supply a different product of equal quality and price to the BUYER before the expiry of the performance obligation arising from the Contract, provided that it has a justified reason.

4.12 If the SELLER fails to fulfill its contractual obligations due to the impossibility of fulfilling the ordered product or service, it shall notify the BUYER within three (3) days from the date it learns of this situation and may supply the BUYER with a different product of equal quality and price or refund all collected payments to the BUYER within fourteen (14) days from the date of this notification.

4.13 In order for the product subject to the contract to be delivered, the signed copy of this Contract must be delivered to the SELLER and the price must be paid using the payment method preferred by the BUYER. If the product price is not paid or is cancelled in the bank records for any reason, the SELLER is deemed to be relieved of its obligation to deliver the product.

4.14 If the relevant bank or financial institution does not pay the price of the product to the SELLER due to the unfair or illegal use of the BUYER's credit card by unauthorized persons for reasons not caused by the BUYER's fault after the delivery of the product, the product must be sent to the SELLER within 3 days, provided that it has been delivered to the BUYER. In this case, the shipping costs are the responsibility of the BUYER.

4.15 If the SELLER cannot deliver the product subject to the Contract within the specified time due to force majeure or extraordinary circumstances such as adverse weather conditions or interruption of transportation, the SELLER is obliged to notify the BUYER of the situation. In this case, the BUYER may exercise one of the following rights: cancellation of the order, replacement of the product subject to the Contract with a similar one, if any, and/or postponement of the delivery period until the elimination of the impeding situation. In the event that the BUYER cancels the order, the amount paid by the BUYER shall be paid to the BUYER in cash and in a single transaction within fourteen (14) days.
In payments made by the BUYER via credit card, the product amount will be refunded to the relevant bank within fourteen (14) days after the order is cancelled by the BUYER. The reflection of this amount in the BUYER's account after its refund to the bank is entirely related to the bank transaction process and it is not possible for the SELLER to intervene in this matter in any way.

4.16 All records kept by the SELLER (computer, voice recordings, etc.) shall constitute evidence in resolving any dispute arising from this contract.

ARTICLE 5 - PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED

5.1 Due to their nature, returns of single-use products, products that deteriorate quickly or are likely to expire are not accepted.

5.2 The following products cannot be returned:

• All products in the Personalized category.
  

5.3 The return of other products is subject to the condition that the packaging of the product is unopened, undamaged and the product is unused.

ARTICLE 6 - WARRANTY

There is no warranty for the products sold by the SELLER.

ARTICLE 7 - DEBTOR'S DEFAULT

In case of default by the BUYER, the BUYER agrees to pay the SELLER's losses and damages due to the delayed performance of the debt. In cases where the BUYER's default is due to the SELLER's fault, the BUYER will not be obliged to meet any loss and damage claims.

ARTICLE 8 – RIGHT OF THE PARTIES TO TAKE LEGAL APPEAL

In the implementation of this Agreement, the BUYER may apply for complaints and objections to the Provincial and District Arbitration Committees and Consumer Courts where the consumer purchased the goods or services or where he/she resides, within the monetary limits determined by the Ministry of Customs and Trade of the Republic of Turkey in December of each year. Other legal rights of the parties are reserved.

SALES PERSON

DYENOTE ADVERTISING PROMOTION IMPORT EXPORT MARKETING INDUSTRY TRADE LIMITED COMPANY